Buzzmachine's Jeff Jarvis picked up on this interesting post from Om Malik, on "The Dark Side of Outsourcing," a look at the descent of outsourced phone-bank workers on the outskirts of Delhi who are descending into drugs, sex & rock 'n' roll as they toil on the 24-hour treadmill exported from America.
Amid their sometimes drunken but polite arguments, you hear the cry for help. The constant pressure of trying to be someone else, faking accents and trying to deal with the abusive behavior of their customers, you find many are crumbling. The late nights, cooped up in cool but antiseptic halls, the call center workers are turning to drink, drugs and sex to find some meaning to their lives.
Hello Delhi . . . welcome to the Dark Side of the American Dream.
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